Help Center

We offer profitable cooperation terms to retailers, online shops and retail chain and we look forward to hearing from you! Please send us an email to sales@wizardicraft.com, so we can give you more information. Otherwise, please look here for more details.

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 5-7 business days to be delivered to you and we ship within 1-3 business days.
• International orders take longer due to Covid-19 and air parcel delivery disruptions.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• All US orders come with free shipping and free shipping to Canada for orders over 80$ with code Ship-Canada.
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You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 2-week Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email sales@wizardicraft.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Please them to the address bellow:

Art & Hobby LLC.
7900 Excelsior Blvd ste #210
Hopkins, MN, 55343, USA

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Diamond painting is an exciting hobby and it is very easy to start. For more guidance, please check out Blogger videos, as they assemble and talk about our kits. We also prepared a detailed instruction online.

We use only square stones 2.5 x 2.5 mm. They help achieve a better final effect of the picture with light reflection and there are no glue marks between the stones. Some of our kits also include pearl rhinestones, which makes the picture even more appealing, as they highlight certain parts of the picture.

Please contact us as soon as possible if you wish to change your order. We usually ship orders out within three (3) working days, so we cannot guarantee any changes. It is your responsibility to ensure you check-out the correct items and that the shipping address you specified is correct.

Yes, we sell our products on Amazon as well as our partner retailers sell there as well. But we recommend to order via Wizardi.com, as we provide free shipping on all orders in US and free shipping to Canada on orders over 80$ with Ship-Canada voucher code.

It really depends, which kit you are holding in your hands (Wizardi Wood or Wizardi diamond painting), the kit size and your experience. Small charms / ornaments can be completed in 40-120 minutes. Large diamond painting kits 50x40 cm can take multiple weeks. Our diamond painting kits contain square stones and all kits full completion (not partial). This makes the process longer. We hope you enjoy making our kit! :)

We suggest that you first carefully read the instructions that came with the kit as they might contain specific washing recommendations. If not, you can wash your cross-stitch with a non-chlorine detergent, for example, dishwashing liquid. If your piece is stitched with high-quality floss, you can carefully wash it with a washing powder suitable for colored clothes. For more suggestions, please read following article.