We ship items as soon as possible, but this will not always happen on the same day your order is placed. In general, please allow 2-3 business days for order processing. We only sell the products that are available at our warehouse in Hopkins, USA and do not drop ship products from suppliers. If a particular product is not in stock and you would like to order it, please add it to your wishlist and subscribe to our newsletter for updates. All of our suppliers are located overseas and even though we get frequent shipments from them, there are supply chain delays due to Covid-19.
You should receive an email confirming your order shortly after you have placed it. If you don't receive that email, please check your spam folder and see if you can locate it. This is especially important, because if you haven't received the order confirmation email, you also won't receive shipment and tracking notification emails.
We offer free shipping on all items in the USA, except paint-by-number kits. For paint-by-numbers, we charge 6.99 USD for orders bellow 69.99 USD.
At the moment, we also offer international delivery for customers outside the US. Please do understand that due to the Covid-19 situation it can take extra days for your order to arrive.
We look forward to receiving your order and hope you will enjoy our kits!